Information We Collect
We collect information needed to provide hotel, booking, member, and guest support services.
- Account details such as name, email address, phone number, password hash, profile photo, and login activity.
- Booking details such as check-in date, check-out date, number of guests, room choice, invoice, and payment status.
- Messages sent through live chat, contact forms, email, WhatsApp, or other guest support channels.
- Technical information such as device type, browser, IP address, cookies, session data, and app notification token when enabled.
How We Use Information
- To create and manage member accounts.
- To process reservations, payments, invoices, check-in, and check-out.
- To answer guest questions through live chat or customer support.
- To improve website, mobile, booking, and hotel operations.
- To protect our systems from fraud, misuse, and unauthorized access.
- To send operational messages related to your booking or account.
Sharing and Payment Partners
We do not sell personal information. We may share limited information with service providers that help us operate the website, booking system, payment processing, hosting, analytics, customer support, and hotel operations.
When a payment is made, payment data may be processed by our payment provider and banking partners. We only store payment status and transaction references needed for booking records.
Security and Retention
We use reasonable technical and organizational measures to protect your information. Passwords are stored as hashes and access to dashboard data is limited to authorized staff.
We keep information only as long as needed for hotel operations, legal compliance, dispute handling, accounting, and security. Some booking, invoice, and payment records may be retained when required by law or legitimate business needs.
Your Choices
You may request access, correction, or deletion of your account information. For deletion instructions, please visit our Delete Account page.
You can also choose not to provide some information, but certain booking, payment, or account features may not work without it.
Contact
For privacy questions or data requests, contact us at info@excotel.id or WhatsApp +62 856 4500 9263.
